Shipping and Return Policy

It is the customer's responsibility to:

1. Place an order for the correct items, include the correct shipping information (name, address, etc.), and

2. For the parcel, either

• Collect on time;

• Reschedule delivery;

• Pick up the parcel from the post office once a delivery attempt has been made; or

• Report any issues you may be having with the items 

3. Pay product price, shipping fees, and miscellaneous fees. Miscellaneous fees include but are not limited to processing fees, currency conversion fees,  transaction fees, customs fees, import duties, and local taxes that are not included in the checkout amount.

We provide global shipping for all artworks to almost every country in the world. Should your address not be accepted at checkout, please contact us, and we will try to find a solution.

Orders are dispatched within 2-3 days, arriving within a week thereafter to the US. Other destinations may vary (please allow up to four weeks).

You will receive a tracking number via email upon dispatch. All shipments are made using the most cost-effective shipping route via USPS, UPS, Fedex or DHL.

Shipment Delays

Once shipped, we no longer have control over distribution hubs and handling of the parcel which may result in some delays. We will endeavor to support any inquiry you may have by giving you the information for you to follow up on these.

In the unlikely event of receiving a damaged artwork, please contact us at info@katioushkaart.com within 48 hours with pictures of the damage.

Information to be included in the email:

• name

• email address used in placing the order

• contact number

• a brief description of the issue, and 

• if applicable, proof like pictures, tracking numbers, etc. to support your inquiry, request, or claim. 

We take your privacy seriously thus we have the right to refuse disclosure of any information to unverified accounts. Please note that in filing a claim due to factors outside our control, shipping fees will be your responsibility. 

Once confirmed, we will arrange a refund upon receiving the returned damaged artwork and the corresponding Certificate of Authenticity (where applicable).

If you did not receive the merchandise after the given timeframe, you may choose to do the following: 

• Reach out to us by sending an email to info@katioushkaart.com for close monitoring of the order status. An update shall be proactively sent to you via email.

• For all shipping-related concerns, we may assist in coordinating the whereabouts of the products, or you may call the carrier. If the tracking status is “delivered parcel” but the parcel got lost/stolen, it is your responsibility to file the claim with the carrier directly.

Once an order has been dispatched, we are unable to change it.

For those reasons, cancellation is only available within 12 hours from the time you place your order. After 12 hours, we are unable to refund the item/s.

Shipping Information

If you wish to make any changes like name, address, etc. on delivery, please reach out to info@katioushkaart.com within 12 hours from the time you place the order. We will take action considering the following conditions: 

• Before the item has been shipped: We will process the request. 

• After the item has been shipped: Parcels cannot be intercepted for changes. Change requests may be available but may incur some charges depending on the carrier used. Please note that all fees associated with the request will be the customer’s responsibility.

Artwork 

If you would like to change your artwork selection, you’ll need to act quickly and reach out to info@katioushkaart.com within 2 hours. For commission pieces, we will take action considering the following conditions:

• Before the item has been made: We will process the request.

• After the item has been made: We are unable to change/refund your item as they are all made to order.

Please contact us at info@katioushkaart.com with any other questions.